Terms of Service

About Us

TruWhite operates this website, offering at-home teeth whitening and oral care products. By using our site or placing an order, you agree to these Terms of Service.

How to Contact Us

You can reach us at sac@truwhiteshop.com, or by post at 911 E Atlantic Blvd STE 101, Pompano Beach, FL 33060, United States.

These Terms

These Terms of Service, together with our Privacy Policy, Shipping Policy, Refund Policy, and Subscription Policy, govern your use of our website and any purchase you make from us. Please read them carefully before ordering.

Orders

When you place an order, you are making an offer to buy. We will send you an order confirmation email; this does not guarantee acceptance. We reserve the right to refuse or cancel any order at our discretion, for example in cases of suspected fraud or pricing errors.

Availability

All products are subject to availability. If an item you've ordered is unavailable, we will notify you and offer a refund or alternative.

Product Descriptions

We try to ensure product descriptions, images, and pricing are accurate, but errors may occasionally occur. We reserve the right to correct any errors and, where necessary, cancel affected orders.

Use Restrictions

You agree to use our website only for lawful purposes and not to misuse, disrupt, or attempt unauthorised access to our systems or other users' accounts.

Prices

All prices are shown in the applicable currency for your region and may change at any time. The price charged will be the price displayed at the time you place your order.

Promotions

Discount codes and promotions are subject to specific terms, may not be combined unless stated, and can be withdrawn or amended at any time.

Payment

Payment is taken at the time of order. We accept the payment methods shown at checkout. You confirm that any payment details you provide are valid and that you are authorised to use them.

Subscriptions

If you subscribe to a recurring product, our Subscription Policy governs billing, cancellation, and modification of your subscription.

Delivery

Delivery timeframes are estimates, not guarantees — see our Shipping Policy for details. Risk in the goods passes to you on delivery.

Taxes, Fees and Duties

Prices include applicable taxes for your region unless stated otherwise. For international orders, you may be responsible for import duties or taxes charged by your local customs authority.

Your Right to Cancel and Returns

See our Refund Policy for full details on your legal right to cancel, our return window, and how to request a refund.

Product Use and Results

Our products are intended for the purposes described on our website. Individual results vary. Please follow all instructions and safety information provided with your product, and consult a dentist or doctor if you have specific concerns.

Product Quality and Warranties

We warrant that our products will be of satisfactory quality and match their description at the time of delivery. This does not affect your statutory consumer rights.

Events Beyond Our Control

We are not liable for any failure or delay in performing our obligations caused by events beyond our reasonable control.

Our Responsibility to You

We are responsible for foreseeable loss or damage caused by our failure to comply with these Terms, but we are not liable for indirect or unforeseeable losses. Nothing in these Terms limits our liability where it would be unlawful to do so.

Your Information

We process your personal data in accordance with our Privacy Policy.

Marketing Communications

We will only send you marketing communications if you have opted in, and you can unsubscribe at any time.

No Third Party Rights

These Terms are between you and us. No other person has any right to enforce any of these Terms.

Transfer of Rights

We may transfer our rights and obligations under these Terms to another organisation. We will always tell you if this happens.

Intellectual Property

All content on this website, including our brand name, logo, and product content, is owned by or licensed to TruWhite and may not be used without our permission.

Complaints

If you're unhappy with any aspect of our service, please contact us at sac@truwhiteshop.com so we can try to resolve it.

Governing Law and Jurisdiction

For customers located in the United Kingdom, these Terms are governed by the laws of England and Wales, and any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales.